Need help? We're here.
SUPPORT EMAIL#
RESPONSE TIMES#
- General questions: within 24 hours
- Active disputes: prioritized, typically within 4 hours during business hours
- Payment/webhook issues: within 2 hours, 24/7
BEFORE YOU CONTACT#
- For active deals, try opening a dispute first — moderators review disputes continuously.
- For AI-flagged messages, the deal is already on hold for review.
- Check the FAQ and How It Works pages — many questions are answered there.
REPORT A SCAM#
If you encounter off-platform payment requests, phishing, or any prohibited conduct, open a dispute on the deal and our AI safety system + moderators will handle it. You can also email abuse@escrozon.com.
BUSINESS INQUIRIES#
Still need a human?
For anything about a specific deal, payment, or account, send a message here and we'll reply within 24 hours.