Escrow Guidelines

1 min read6 sections

These guidelines explain how escrow works in practice and what we expect from buyers and sellers.

HOW ESCROW PROTECTS YOU#

  1. 1Buyer clicks "Buy with Escrow Protection" and pays the seller's price + 6% fee (crypto or balance).
  2. 2The Platform holds the funds in escrow. The seller is notified to begin delivery.
  3. 3The seller transfers the account (credentials, ownership, original email) and marks delivery in progress.
  4. 4The buyer inspects and confirms receipt. The seller's price is released to their wallet.
  5. 5If either party is unsatisfied, they open a dispute. A moderator intervenes and resolves.

ANTI-SPAM#

After publishing a listing, sellers must wait a cooldown (default 5 minutes, configurable in admin) before publishing another. This reduces marketplace spam.

DISPUTES#

Open a dispute only for genuine issues: non-delivery, account not as described, access problems, or suspected fraud. Provide clear evidence in the chat. Frivolous disputes may negatively affect your reputation.

PROHIBITED — WILL GET A DEAL BLOCKED#

  • Asking the other party to pay outside escrow (PayPal, Venmo, direct crypto, etc.)
  • Sharing or requesting passwords, 2FA codes, or wallet seed phrases
  • Sending phishing links or malware
  • Threats, impersonation, or harassment
  • Listing hacked, stolen, or fraudulently obtained accounts

Our AI safety monitor scans every message. High-confidence scam attempts auto-block the transaction. A blocked deal can only be released or refunded by a moderator or admin.

REPUTATION#

After a completed deal, both parties may leave one feedback rating (Positive, Neutral, or Negative) with a comment. Your aggregate trust score is shown on your profile and listing cards.

STAY SAFE#

  • Keep all communication inside the deal chat.
  • Never send money outside escrow.
  • Verify the account before confirming receipt.
  • Report suspicious behavior immediately.